In an effort to further provide our tenants with the best available service, we added an additional method of contacting us for your tenant service needs.
Our internet based tenant service request product called 360Facility allows you to request services directly from Hamilton Partners via the internet 24 hours a day.
Any service request for example, light bulb changes, card access requests, hot and cold calls, currently emailed or phoned in, can be requested via the 360Facility program. For instance a hot service call requested through 360Facility is emailed to a staff engineer and is sent as a text message to the same engineer via his phone. This request is then acknowledged by the staff member when received. After the issue has been addressed and corrected he acknowledges it in the system once more. At any point in time the tenant is able to monitor the progress and completion time of the request.
The benefits of the program are numerous. Just a few include:
- The ability to enter requests at your convenience.
- The ability to monitor the progress of your request.
- A historical record of your requests.
Best of all, using the program is very straightforward. We have attached a number of sample internet pages of the program for you to review. The website address is: http://hpre.360facility.net/
If after reviewing the attached information, you have any questions, please do not hesitate to contact us for a personal tour of the software.
Hamilton Partners believes in providing our tenants with the very best in facilities and services and believe this service will complement our current offerings.