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Tenant Services
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There are many services offered to Tenants at The Esplanade. These services will either be non-chargeable or chargeable. For either type of service, the Tenant is to call the Management Office at 630-963-0700 or enter into our 360 Facility website.

NON-CHARGEABLE SERVICES

Heating and Air Conditioning

Heating and air conditioning are provided, Monday through Friday from 8:00a.m. to 6:00p.m. and on Saturday from 8:00a.m. to 1:00p.m. Heating and air conditioning are not provided on Sundays or holidays. To insure proper settings for heating and cooling, Tenants should not attempt to reset the thermostats. If the system does not seem to be functioning efficiently, contact the Management Office. A trained building engineer will be dispatched to correct the problem.

Light Bulbs

Light bulb replacement is part of each tenant’s operating expenses unless otherwise specified in the lease.

Cleaning

The building is cleaned between 5:00p.m. and 1:00a.m. Monday through Friday, excluding holidays. During the nightly cleaning, janitors will remove normal office refuse and rubbish from the premises and dust and vacuum according to predetermined specifications. Extraordinary or larger than normal quantities of refuse and rubbish will be removed for a fee. Cleaning personnel are provided keys for each Tenant suite, therefore, management recommends that Tenants lock their office at the close of the business day, even if employees are working late. All lights should be turned off by the Tenant upon leaving the premises. The cleaning crew is responsible to turn off the lights and make sure the suite doors are locked upon departing.

Window Washing

This service occurs throughout the year. Windows are washed both inside and outside by a professional firm. This cost is included in your operating expense stop figures. The Management Office requires the window washers to have the tenant sign off on any interior glass cleanings. This helps to ensure complete satisfaction of this service.

Other

Examples of types of service in this category would be hot/cold calls, burned out lights, and miscellaneous repairs.

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